Terms & Conditions

Hameedia Haj Service are operators only, we do not control any Airline, nor we control any Moallim, Coach Company, Hotel, Transport or any other service mentioned in the website brochure / pamphlet, as they are independently operating agencies. But we take care in selecting the necessary facilities required for conducting the Tour keeping in mind pilgrims benefit & comfort. And just because we select them & inspect them we cannot be responsible for any Delay or Improper services provided by these Independent agencies. Also in case of Injury, Death or Loss / Damage which is caused by the act or default of the management or employees of any Hotelier, Airlines, Moallim, Coach operator Company who are independent contractors arising outside our normal selection and inspection process. We are not responsible for the delayed / deficient services if any granted by them or / any act or actions of co- travelers which may result in availing the following and / or other services on the Tour.

Luggage

At Chennai Airport (While Departing to Hajj/Umra): It is highly recommended that your check in luggages should be in the Bag which is provided by the company and should not be more than 20 kg per person. On your luggages for identification it is recommended to tie special identification ribbons. Hand carry luggage should not exceed 7 kg.

At Jeddah/Madhina Airport (While Departing back to Chennai): It is highly recommended that your check in luggages should be in the Bag which is provided by the company or carton box wrapped or any suitcase . On your luggages for identification it is recommended to tie special identification ribbons. Hand carry luggage should not exceed 7 kg.

Note : • Excess Baggage’s cost should be borne by the Hajis whose luggage’s exceeds 30kg or mentioned by airlines. - • No Extra Zam Zam water will be provided.- • Check-in and check-out of Baggage’s are sole responsible of Hajis. Company is not responsible for any loss of Baggage’s.

Arrival at Jeddah / Madina

Immigration and customs clearance at Jeddah Airport or Madina Airport, takes nearly 3-4 hours (or more) to complete all formalities. SO KINDLY HAND CARRY SOME SNACKS / SHORT EATS/ WATER & YOUR MEDICINES. (All medicines should have doctor’s prescription and pharmacy bill).

Hardships / Inconveniences Expected During Hajj Days

All the arrangements for the Hajis transport in Makkah, Madina, Azizia and during the Hajj days Dhul Hajj 8th to 12th is totally managed by the Moallims, who work under the Saudi Government. For the services provided by the Moallim for the transports and during the hajj days Hameedia Haj Service pays the entire charges for each Haji.Hameedia Haj Service is not responsible for any inconvenience caused by the services provided by the Moallim.

• Mina tents are provided by the Moallim as per the Saudi Government's orders. Tents are crampy and cluttered as maximum Hajis are accommodated in them.

• Transport facility during Hajj days from Makkah to Mina, Mina to Arafat, Arafat to Muzdalifah, Muzdalifah to Mina is provided by the Moallim. Bus or Train facility will be provided by the Moallim depending upon the Saudi Governments Orders. Delays are expected.

• Food will be served by Hameedia Haj Service in Tents at Mina and Arafath. Food will not be served at Muzdalifah.

• Sometimes Hajis have to make their own transport & food arrangements to go to Haram Sharif, Makkah for Tawaf-e-Ziarath. Usually the transport facility is very expensive during the hajj days.

• As lakhs of Hajis from all over the world are camping in the same place, all roads are blocked and crampy.

Heavy traffic jams occur during the hajj days. Hence be prepared for long waits in Bus / Train / Taxis.

• Due to the heavy crowd and non-movement of Traffic it becomes mandatory to walk to all places. Hence be mentally and physically prepared to walk for long distances. Each and every Haji has to walk. WALKING LONG DISTANCE DURING HAJJ DAYS IS UNAVOIDABLE.

Important Guidelines

• • From start till end of Hajj, (From Chennai back to Chennai) all Hajis will be under the control of Management of Hameedia Haj Service.
• • It is incumbent upon all pilgrims to abide by the rules and regulations enforced By the Hameedia Haj Service, Saudi Arabian Authorities and Govt. Of India from time to time for the Hajis in connection with the Hajj pilgrimage.
• • It should be ensured that no prohibited / contraband articles are carried by the pilgrims during tour. Anyone violating these rules will be doing so at his/her own risk/peril. 'HAMEEDIA HAJ SERVICE' will not be responsible for their acts.
• • ' HAMEEDIA HAJ SERVICE' reserves the right to vary or cancel all or any part of the ‘HAJ’ program if for any reason facilities as committed cannot be provided.
• • ‘HAMEEDIA HAJ SERVICE' is not liable in any way for cancellation or alternations caused by war, or the threat of war, civil commotions, strikes, natural disaster, terrorist activities, problems with transportation, flight cancellations, the closure of Airports or any other events beyond the direct control of ‘HAMEEDIA HAJ SERVICE'.
• • Should such circumstances occur before the customer's departure date ‘HAMEEDIA HAJ SERVICE' will, if possible, offer alternative arrangements and make price adjustments accordingly. In the event of cancellations under such circum stances a refund will be made after deducting charges incurred towards HAJ arrangement.

Agreement To Important Terms & Conditions

• • Satisfaction of the Pilgrim is our Prime Consideration any claim or complaint by the client must be intimated to HAMEEDIA HAJ SERVICE. In the very unlikely event of there being something not to your satisfaction on the pilgrimage that is directly under our control, it should be reported immediately so that there is an opportunity to correct/rectify the same. The tour operator shall not accept liability in respect of claims which are not reported to us immediately.
• • Room Allotment as per our arrangement, No Choice of room will be entertained
• • Porters / Coolie Services will not be provided. Hajjis have to carry their own baggage. Excess baggage fees to be paid by Pilgrim.
• • Hameedia Haj Service accepts no responsibility for Luggage Losses, Money Loss, Injuries, Damages, Accidents and Additional Expenses due to any reason for example delay of flights, off loading by airline, Misconnection, Sickness, Bad Weather, Strike, War, Transport breakdown or the closure of Airport etc. Hajjis are sole responsible for their luggage and belongings at Airport or Hotel premises.
• • Hameedia Haj Service will not be responsible if the pilgrim misses his flight due to any reason and in such case the passengers will have to bear the cost of rescheduling. In case the ticket can be rescheduled or else if the ticket is Non refundable, no refund will be made at all. If, during the period of rescheduling, the Umrah / Hajj Visa Expires New Visa fees has to be paid by Pilgrim.
• • Laundry services: Hameedia Haj Service shall not be responsible for any loss, Delay, and Fading of color, Stains of any type or Shrinking of clothes by the Laundry service provider. Laundry is Complimentary service only.
• • Due to unavoidable circumstances, changes and alterations in the package have to be made regarding Hotel, Bus, Staying period or change of flight. HAMEEDIA HAJ SERVICE reserves the Right to make alterations which pilgrim has to accept and for which no refund shall be made nor shall any claim be entertained.
• • After entering into Saudi Arabia no pilgrim of HAMEEDIA HAJ SERVICE shall be allowed to leave his/her companionship with his/her group. He/she will have to travel with the group and will not be allowed under any circumstances to leave the group. Once the Pilgrim reaches Jeddah Passports will be taken by Umrah / Haj Company and will be under their custody till the return.
• • Whatever matter relating to the tours marketed / coordinated by Hameedia Haj Service, the matter will be settled in arbitrary manner.
• • Handicap / old / sick passengers have to be accompanied by a relative and are requested to carry their own Wheelchair. Special requests (Pregnant or Handicapped) if any please inform us before departure without fail. If any additional charge occurs then it should be bared the Pilgrims.
• • Package cost does not include any Personal expenses or Room Service cost.
• • All prices mentioned on Websites and Brochures are on Sharing in a Room.
• • Hameedia Haj Service is not responsible for inconveniences caused during hajj days.